Serving Towson · Ruxton · Roland Park · Pikesville · Lutherville · Greenspring Valley (667) 391-8277Family Portal
A caregiver sitting and laughing with an older couple in their living room

Why Families Choose Empathy — and Stay

Empathy's founder, Keziah Mwangi, spent 18 years in home health before building the Empathy Algorithm™ platform this agency runs on. Daily operations are led by Carol, our Director of Operations — a nurse with more than a decade of care delivery experience, overseeing every aspect of service and stepping in personally whenever needed, at any time of day or night. Technology built by experience. Operations run by clinical judgment.

Built by a caregiver. Run by a nurse.

The trust architecture, assembled: hand-selected teams of 2–3, never a roster · Maryland-certified CNA 1, CNA 2, and LPN caregivers — criminal background–checked, driving record–verified, insured, and bonded · RN-written care plans, reviewed every 90 days or the moment needs change · the Client Intake Form and the care notebook — the person before the plan · the Empathy Algorithm™ apps for real-time family visibility · the LTC claims engine, over 98% reimbursed · care that starts within 6–12 hours · care wherever your loved one is — private homes, retirement communities, rehab centers, hospitals, and even traveling with clients, including internationally · and a founder who reads every request herself.

What families say

“I met Keziah… after my wife of 50 years sustained a serious stroke… I knew immediately that she was a special person… In over 45 years as a practicing physician I had never met any[one] comparable to Keziah in terms of caring, devotion and dedication to her patients. She helped me make those few months I had with my wife tolerable. I will always be in her debt… There could not be a more gifted teacher than Keziah.”

Larry Waterbury, M.D.Retired Johns Hopkins Physician & Professor

Care can begin within 6–12 hours.

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Licensed & Bonded in Maryland · RSA-02677 · NRSA-00044