CNA Long-Term Care Claims — Patience Optional. Persistence Included.
CNA administers some of the oldest LTC policies still in force — and among families, its claims process has a reputation: thorough, demanding, and slow when documentation is imperfect. That's precisely where we earn our keep. Complete clinical records, correct formats the first time, and follow-up that doesn't let a claim sit quietly in a queue.
Frequently asked questions
Is my policy actually with CNA, or with an administrator?
Many long-term care policies are serviced by third-party administrators rather than the insurer on the letterhead — MassMutual policies, for example, are commonly administered by Davies Life & Health. It changes where documentation goes and who reviews it. If you're not sure who actually holds your policy, send us any policy document or statement and we'll identify it for you — free, as part of your policy review.
My CNA claim was denied. Can you fix it?
Often, yes. Most denials come down to documentation — incomplete ADL evidence, missing clinical records, or forms that don't match the carrier's format. We review the denial letter, rebuild the clinical record through our RN-verified documentation, and resubmit correctly. Bring us the denial; we'll tell you honestly whether it can be rescued.
Do we have to wait for CNA to approve the claim before care starts?
No. Care begins when your loved one needs it — often within 6–12 hours of your call — and the claims process runs alongside it. You're never choosing between starting care and starting paperwork; we do both at once.
What does your claims service cost?
Nothing. Policy review, claim preparation, filing, and tracking are included in our care — never a separate fee, never billable hours. It's part of how we serve our families, and it's why over 98% of our clients' claims are successfully reimbursed.
Every claim, handled end-to-end
Policy review before care begins · RN-verified documentation of every activity of daily living · claim preparation and direct submission · tracking to approval · and care that never pauses while the insurer deliberates. Over 98% of our clients’ claims are successfully reimbursed.
Care can begin within 6–12 hours.
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