Let's Get Your Loved One the Right Care — Fast
Tell us what's happening. A registered nurse will review your situation, answer your questions honestly, and — if we're the right fit — care can begin within 6–12 hours.
Available 24/7 · Licensed & bonded in Maryland · Every request personally reviewed by our founder
Start your care request
Confidential · Reviewed personally by our founder · No obligation
Available 24/7 · Licensed & bonded in Maryland · Every request personally reviewed by our founder
✓ Speak with someone who knows care — our clinical leadership, not a call center ✓ Care as soon as 6–12 hours from your first call ✓ Licensed & bonded in the State of Maryland (RSA & NRSA) ✓ Background-checked, driving-verified caregivers ✓ We'll tell you honestly if we're not the right fit
What Happens Next — Seven Steps
Exactly what happens next — no surprises
Step 1 — We talk (today). Call or submit the form below. You'll reach a real person who understands care. We'll listen and answer your immediate questions.
Step 2 — Your family tells us who they are. Before any plan is written, we send your family our Client Intake Form — a “getting to know you” document that goes far beyond medical history. Her story. His routines. What upsets her most, and what helps her feel at peace. Favorite meals, music, and morning rituals. Our founder personally reads every intake form — because a care plan built without knowing the person isn't a care plan.
Step 3 — RN in-home assessment. A registered nurse visits your loved one at home — often the same day — assessing care needs, daily routines, and running a full in-home safety check. Hospital discharge pending? We coordinate directly with the discharge planner.
Step 4 — Your written care plan. Together we determine the services and hours that actually fit — from a few hours a week to 24/7 coverage. You see the plan in writing before anything begins.
Step 5 — Thoughtful caregiver matching. Using your intake form and the RN assessment, our founder personally shapes the concierge care plan and hand-selects the caregiver team — Maryland-certified CNA 1, CNA 2, and LPN caregivers matched to your loved one's needs, interests, and personality.
Step 6 — Care begins; family stays connected. Your family follows schedules, caregivers, timesheets, and invoices in the app — and every visit is recorded in your loved one's personalized care notebook, reviewed by a registered nurse. Photos and live calls come directly from your care team.
Step 7 — We keep adjusting. A registered nurse formally reviews the plan every 90 days — or immediately when needs change. If LTC insurance is involved, we prepare and file the reimbursement paperwork for you. Over 98% of our clients' claims are successfully reimbursed.
The intake
Care plans start with a person, not a checklist
Every new family receives our Client Intake Form — and it surprises people. Yes, it covers medications, diagnoses, and safety. But it also asks about her childhood hometown. His grandchildren. What she likes for breakfast and who's bringing the groceries. What upsets her most — and what helps her feel at peace again. Our founder personally reviews every completed form and uses it to build the concierge care plan and select the caregiver team. So on day one, your mother's caregiver already knows she takes eggs and avocado at breakfast, keeps sandwiches in the freezer for lunch, and settles best with music from her era playing low. That's not onboarding. That's arriving already familiar.
Start your care request
Two minutes. A real person reads every submission — usually within the hour.
A promise from our founder
A personal promise
“I've spent over 18 years in home health — first as a caregiver, then building the technology that runs it. I know exactly what this moment feels like from your side: the worry, the urgency, the fear of choosing wrong. So here's my promise: I personally review every care request that comes through this page. You will not be handed to a sales team. A registered nurse will assess your loved one before any plan is written — and you'll get honest guidance, even if that guidance is that you don't need us yet.” — Keziah Mwangi, Founder — Empathy Nursing Agency · Creator of the Empathy Algorithm™
Day to day, our operations are led by Carol, our Director of Operations — a nurse with over a decade of care delivery experience, available to families and caregivers at any hour.
Pricing transparency
Straight answers about cost
Home care is a real investment, and you deserve real numbers before you commit. During your assessment we'll give you an exact written quote — no ranges, no surprises. Most families are also surprised how much can be covered:
Long-Term Care Insurance — We prepare and file every claim directly with your carrier. Over 98% successfully reimbursed. → Private Pay — Transparent hourly rates, explained upfront in your written quote. →
You don't have to figure this out alone.
One call. Honest guidance. A clear plan — often within hours.
⭐ 5.0 on Google · Licensed & Bonded in Maryland · Care within 6–12 hours
Frequently asked questions
What if I'm not sure what kind of care we need?
That's the most common starting point. The RN assessment exists precisely to answer that question — and it comes with no obligation.
How fast can care realistically start?
For most situations, within 6–12 hours of first contact, including the assessment and caregiver matching. Hospital discharges can often move even faster because we coordinate directly with discharge planners.
Will we get the same caregivers every time?
Yes. A dedicated team of 2–3 caregivers is assigned to your loved one. Consistency is the foundation of our model.
What if my parent resists the idea of help?
Extremely common. We match caregivers by personality for exactly this reason, and we can start with a personalized timeslot a few days a week to build trust gradually.
Are caregivers screened?
Every caregiver is Maryland-certified (CNA 1, CNA 2, or LPN), criminal background–checked, driving record–verified, insured, and bonded, and works under an RN-supervised care plan with ongoing training in fall prevention and pressure ulcer prevention.
Do you work with long-term care insurance?
Yes — and unlike most agencies, we prepare and submit the ADL documentation and claims directly to your carrier so reimbursement delays never interrupt care. Over 98% are successfully reimbursed.
What areas do you serve?
Towson, Ruxton, Roland Park, Pikesville, Lutherville, Greenspring Valley, Hunt Valley, Owings Mills, and surrounding Baltimore County communities.
What is the Client Intake Form?
A getting-to-know-you document your family completes before care begins — covering history, preferences, routines, emotional well-being, diet, and medical needs. Our founder personally reviews every form to shape the care plan and caregiver match.
Care can begin within 6–12 hours.
5.0 on Google · Read our reviews →Licensed & Bonded in Maryland · RSA-02677 · NRSA-00044